Double chevron right iconReturn to top

FAQs

If you have any other questions or concerns, please do not hesitate to contact us by phone, in store or online.

Orders

  • Q: Is there a minimum order value?

    A: We do not specify a minimum order, and delivery is free of charge for all orders over £75 (exclusive of VAT).

  • Q: Are my personal and credit card details safe when ordering online?

    A: Yes. We use a trusted and secure system for online ordering that is used worldwide. In addition to this we hold a Certificate of Compliance from the Payment Card Industry Security Standards Council (PCI DSS). Alternatively, if you already have a PayPal account you can use that to pay for your order.

  • Q: What if I have ordered the incorrect fittings?

    A: If you have made an error with your order, just arrange to return the goods in the original packaging and unused, and we’ll refund you in full.

  • Q: Do you offer a discount for larger orders?

    A: Yes. For orders over £XXXX we offer a discount of XX%.

Delivery

  • Q: When should I expect to receive my delivery?

    A: We offer guaranteed-by-noon next day delivery service - or refund your order by 30%. This exclusive guarantee for trade-only members ensures you’re never waiting for materials to finish the job.

  • Q: Can I have my order delivered to a different address?

    A: Yes. You can specify exactly where you need your order to be delivered – a different address, or a specific location (not just kerbside). Our delivery service is guaranteed to arrive by noon the next day, or we refund your order by 30%.

  • Q: Will I need to sign for my delivery?

    A: All deliveries should be signed for - if a signature cannot be obtained we will endeavour to leave the goods in a safe location but we cannot accept any claims for shortages or damages where no signature has been obtained.

Products

  • Q: Can I buy cheaper elsewhere on the Internet?

    A: We supply quality materials from trusted manufacturers, and pride ourselves on our pricing. We aim to offer the same quality products for a third less than you pay with your current building materials supplier. We genuinely believe that the quality of the products we supply, our exclusive trade-only pricing and next day delivery guarantee represents the best value for your money.

  • Q: Are your products covered by a guarantee?

    A: Yes. All of our products are manufactured to exacting standards and covered by a manufacturers guarantee. We can also supply certificates to satisfy Building Control. We are happy to provide details on any specific product or range on application.

Next step...

We're sure we'll have the materials you need.

Question icon

Trade only

Become a trade member and receive £49 to spend in store.*

Question icon

Get a price

Make an order or ask us about our products or services.

Question icon

Get our catalogue

Our catalogue contains our full list of products.

Our website uses cookies. You can review the cookies we use and our privacy policy on this page. Click "I accept" or continue scrolling to accept cookies.