If you have any other questions or concerns, please do not hesitate to contact us by phone, in store or online.
Q: Is there a minimum order value?
A: We do not specify a minimum order, and delivery is free of charge for all orders over £75 (exclusive of VAT).
Q: Are my personal and credit card details safe when ordering online?
A: Yes. We use a trusted and secure system for online ordering that is used worldwide. In addition to this we hold a Certificate of Compliance from the Payment Card Industry Security Standards Council (PCI DSS). Alternatively, if you already have a PayPal account you can use that to pay for your order.
Q: What if I have ordered the incorrect fittings?
A: If you have made an error with your order, just arrange to return the goods in the original packaging and unused, and we’ll refund you in full.
Q: Do you offer a discount for larger orders?
A: Yes. For orders over £XXXX we offer a discount of XX%.
Q: When should I expect to receive my delivery?
A: We offer guaranteed-by-noon next day delivery service - or refund your order by 30%. This exclusive guarantee for trade-only members ensures you’re never waiting for materials to finish the job.
Q: Can I have my order delivered to a different address?
A: Yes. You can specify exactly where you need your order to be delivered – a different address, or a specific location (not just kerbside). Our delivery service is guaranteed to arrive by noon the next day, or we refund your order by 30%.
Q: Will I need to sign for my delivery?
A: All deliveries should be signed for - if a signature cannot be obtained we will endeavour to leave the goods in a safe location but we cannot accept any claims for shortages or damages where no signature has been obtained.
Q: Can I buy cheaper elsewhere on the Internet?
A: We supply quality materials from trusted manufacturers, and pride ourselves on our pricing. We aim to offer the same quality products for a third less than you pay with your current building materials supplier. We genuinely believe that the quality of the products we supply, our exclusive trade-only pricing and next day delivery guarantee represents the best value for your money.
Q: Are your products covered by a guarantee?
A: Yes. All of our products are manufactured to exacting standards and covered by a manufacturers guarantee. We can also supply certificates to satisfy Building Control. We are happy to provide details on any specific product or range on application.